Bookings & Call Centre

13 13 13
24 hours, 7 days a week

Qantas Centre, 203 Coward Street, Mascot. NSW 2021

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Virgin Australia
(operated by Alliance Airlines)

Bookings & Call Centre

13 67 89
24 hours, 7 days a week

Virgin Australia, PO Box 1034,
Spring Hill, QLD 4004


Operated by



Drop Off

A two minute drop off and pick up zone is located outside the Departures section of the Terminal. Drivers are not permitted to leave their vehicles. Vehicles parked in loading zones for more than two minutes will be moved on or be subject to fines under Gladstone Regional Council Local Law No.5 (Parking) 2011 - Subordinate Local Law No.5 (parking) 2011.


Accessible Parking

Accessible parking spaces are available in all public car parking areas and are clearly sign posted. The accessible parking within the short-term car park is located close to the terminal entrances. The accessible parking in the long-term car park is located close to the walkway access to the terminal. 


Disability Access & Parking

Gladstone Airport provides facilities for passengers with disabilities and special needs.

Airlines are responsible for the facilitation of passengers with disabilities and special needs from check-in to baggage collection. Passengers must inform their airline or travel agent of any special requirements at the time of booking including any temporary or permanent limits to mobility or vision to enable necessary arrangements.


It is also important to check with your airline if medical clearance is required by the airline for your specific circumstances. Each airline has different guidelines on the carriage of people with reduced mobility and requirements for additional assistance. In general, airlines advise booking at least five days in advance of travel and advising of special requirements at time of booking.

Access Information

The wellbeing of all passengers and visitors to Gladstone Airport is our highest priority. Gladstone Airport provides the following facilities for disabled travellers and visitors:

  • Wheelchair access

  • Lift access

  • Signage for blind people is in braille


Disabled Facilities

  • Disabled toilets are located in the Check-in area and the Departures Lounge, opposite boarding Gate 3

  • Braille notices and floor textures

  • Ramps

  • Airlines make audio calls for boarding aircraft

  • Gladstone Airport security screening officers will provide assistance to passengers at the screening point

For more information – please click on the following links:


Terminal WIFI


Gladstone Airport Terminal has complimentary wifi available for use by passengers and visitors. The wifi password changes regularly, and is displayed on various digital display screens throughout the terminal for your convenience.


Public toilets (including facilities for particular needs people) are available in the Check-In, Arrivals Hall and Departures Lounge.



Parent’s Room

Parents rooms are located at the Check-In area and Departures terminal.


Trolley bays are located throughout the airport car parks, in front of and inside the terminal building.

In line with Commonwealth aviation security legislation, there are no luggage storage facilities provided at Gladstone airport.

It is an offence to leave any baggage unattended in public areas at the airport. All baggage should be clearly tagged with your contact details.

For information relating to luggage check-in times and restrictions, please contact your airline directly.


Smoking Area

Smoking is not permitted inside the terminal, or within seven meters of an entry door. Gladstone Airport has provided designated outside smoking areas located in the main carpark opposite the departures hall.




Gladstone Airport has a range of transport options available to assist you in reaching your final destination including:

  • Taxis

  • Uber - download the app from the Appstore

  • Rental Cars

  • Transfers



Pets and travelling

Qantas Freight

Qantas Freight will take care of your pets, for more information please visit this link
For Bookings and Enquiries - Phone 13 12 13.

For local enquiries, contact - 07 4978 3558


Toll Air Express

Toll Air Express is the designated freight provider for all Virgin Australia domestic services -
except for those operated by Virgin Australia Regional Airlines, please visit this link

For rates and quotations contact Toll Priority 07 3635 4800